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CUSTOMER SERVICE: Tel: 0800 994 9625 - Monday to Friday From 10.00 am-16.00 pm

Returns and Refunds

Returns 

Return fees rely on the customer.

1. We accept to do return request  only before 14 days from the date of receiving  your purchase

2. Send a return request by email at customercare@kagmad.co.uk or click here - indicating the product number and the date when you bought it from our website.

3- Wait for an e-mail from our customer service with instructions to prepare the goods to be returned.

4. If the product is damaged or it's not the one requested, you must send a minimum of  3 pictures to sales@kagmad.co.uk as proof of wrong or damaged product.

5. By the next business day, you will receive an email containing all the instruction on how to return the order.

  • The order number
  • Request return code
  • The address of the warehouse to return the product.

6- Please print and insert a copy of the ORDER NUMBER AND THE RETURN CODE inside the package. If no number is subsequently found we will NOT guarantee reimbursement for the goods returned. 

7-The products must be returned intact and with the original packaging.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If approved, you will refund directly onto the credit/debit card that you have used to purchase the item.

If approved, you will refund directly onto the credit/debit card that you have used to purchase the item.It may take from 5 -10 working days. If you have used payment providers e.g.Paypay-Klarna-Amazon Pay or any other payment gateways, it may take up to from 7-21 days. This depends on the terms and conditions you accepted with the third parties.

Can I exchange goods?

Kagmad does not exchange goods. You need to create a new order. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Gifts Vouchers:

Unfortunately, we don't refund gift cards or gift vouchers.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

When we don’t have to offer a refund?
We don’t have to refund a customer if they:
Knew an item was faulty when they bought it damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund) no longer want an item (e.g because it’s the wrong size or colour) unless they bought it without seeing it. We won't refund if you bought a bad advertise products(e.g. missing product image or products description, not presented in a safe manner). If you are interested to purchase a product from our website and you are unsure, please contact us before you proceed with payments.

Proof of purchase
We can ask the customer for proof that they bought an item from you. This could be a sales receipt or other evidence such as a bank statement or packaging.

We only have to accept returns from the person who bought the item.